Chris Oleson started his career in IT as a consultant for Andersen Consulting (now Accenture) in 1994, working on all aspects of the SDLC including technical design, testing, development, deployment, and production support. In 2001, he hired on at a national telecommunications company, working exclusively on IT production quality. There his production quality skills were tested when he led a team to resolve two immense systems crises. After brief stints as an independent consultant and at a non-profit, Chris joined a local startup company in 2008. A longtime member of the Society for Information Management, Chris Oleson obtained his bachelor’s degree in economics and communications from the University of Washington, Seattle. He lives in Kirkland, Washington, with his family.   

After serving in the United States Air Force, Mike Hagan transitioned into the IT field managing large-scale enterprise system implementations. In doing so, he discovered costly problems in the systems due to quality and scalability issues, which led to him to refocus his IT career on developing production quality solutions for systems on a total-organization level. Over the past 15 years Mike has successfully turned around numerous large enterprise solutions as an IT executive at several major U.S. telecommunications companies and in the finacial services industry. He obtained his BA in journalism and mass communication from Iowa State University. He resides in Seattle, Washington, with his family.  

After obtaining an MBA in finance from Washington State University, Christophe DeMoss began his IT career at Andersen Consulting (now Accenture). From there he moved on to several staff and management positions at a large telecommunications company in roles spanning all phases of the software development life cycle, from requirements analysis to production support, eventually leading large and complex Service Quality improvement initiatives. Christophe returned to the consulting industry in 2005 to contribute to the growth of the national consulting firm Slalom Consulting, and has just recently moved to Sydney, Australia where he heads the consulting practice of ProActive Services in the Northern Region (New South Wales, Queensland, and the Australian Capital Territory).