Twitter Freezing (but not because winter is coming)
Thursday, October 8, 2009 at 9:21PM They say that any publicity is good publicity. I doubt the IT folks at Twitter feel that way given all the press they're getting today about terrible problems with their service.
http://www.techflash.com/seattle/2009/10/twitter_freezes_earth_still_spins.html
Customers have been complaining of the site freezing and the delayed delivery of messages. Although I don't know yet what their issues are I wonder if Twitter IT actively measures and monitors all four of the cornerstones of quality we discuss in the "The Opposite of Luck." They are: Downtime, Response Times, Error Rates and Scalability (DRES). Any one of those four quality components has the potential to be at the heart of an incident that exhibits the symptoms they're seeing today. To deliver the high quality your customers expect and demand these days you can't afford to not be all over all four. The old days of focusing only on availability are long gone if you want to deliver consistent service quality.
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