Achieving IT Service Quality - The Opposite Of Luck - Blog

Sunday

Sep062009

Gmail takes another hit

Sunday, September 6, 2009 at 5:13PM

Tuesday afternoon Gmail suffered a nearly 2-hour outage. At a time when Google is trying to prove it is ready for the enterprise, this will be another blow to its credibility. I guess it’s one of the downsides of being such a popular service with the consumer segment. There is nowhere to hide. An outage is immediately visible by millions. It will be interesting to find out what the reported root cause is. Drop us a comment with your best guess.

Christophe |

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Reader Comments (5)

And to think Gmail (which I love, incidentally) was comically in beta for years and years, and just came out of beta July 7... sheesh.

September 6, 2009 |

Chris

I should probably let this one die, in part because I love Gmail, but this article really got me thinking:

http://chronicle.com/article/Despite-Risks-IT-Officials/48503/

"But college leaders I talked with mostly shrugged off the outage, saying that all e-mail systems go down from time to time, no matter who operates them...

"I'm not making light of it, but at the same time you're going to have outages," said James Langford, director of Web integration and programming at Abilene Christian University, which uses Google's service for its student, faculty, and staff e-mail accounts."

Realism... or defeatism? It's not about Gmail, but I must say that the attitudes professed here do not hold true in the capitalist world. Maybe I should be working in government!

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